We Keep Our Promises
Always does what they said they were going to do, when they said they were going to do it
Can be relied upon to follow through with their promises
Delivers better than what they promised
Sets high goals and works doggedly to achieve them.
Pushes self and others to reach milestones.
Looks for opportunities to help move a project along.
Volunteers to help others with projects or assignments.
Focuses on the customer’s business results, rather than own.
Goes beyond basic service expectations to help customers implement complete solutions.
Delivers products and services when and where the customer needs them.
Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
Provides to customers status reports and progress updates.
Seeks customer feedback and ensures needs have been fully met.
Is client focused and deeply cares about our clients
Provides a quality, error free experience for our clients
Anticipates client needs before they occur and implements them
Recovers situations effectively when we fail our expectations
Performs tasks with care; is thorough. Makes few if any errors.
Checks work to ensure accuracy and completeness.
Compares observations or finished work to what is expected to find inconsistencies.
Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.
Can describe customers’ business and expectations.
Shows interest in, anticipates, and responds timely to customer needs.
Seeks ways to improve service delivery.
Assesses the organization and its services from the customer’s point of view.
Emphasizes a team approach to providing great customer service.
Recognizes adverse customer reactions and develops better alternatives.
Has a positive, can do attitude within the office environment
Contributes to making MTD a great place to work
Is a team player
Knows and supports teammates’ work and deliverables.
Helps teammates who need or ask for support or assistance.
Acknowledges and celebrates the achievements of teammates.
Praises the team and its achievement to others.
Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.
Helps remove barriers to team productivity and success.
Ensures joint ownership of goal setting, commitments, and accomplishments. Involves everyone on the team.
Encourages creative thinking and innovation through the organisation
Comes up with new ideas & ways of working
Sees through ideas and makes them become a reality
Creates a culture of continuous improvement in all they do
Challenges why we do things in a certain way
Continually looks to improve the organisations processes
Is committed to quality in all that they do personally
Looks to use technology to help with the improvement of the organisation
Sees old problems in new ways and has novel approaches to solving those problems.
Contributes original and resourceful ideas in brainstorming sessions.
Connects seemingly unrelated ideas, events, and circumstances to find global solutions to individual problems.
Thinks in terms of desired outcomes, not just reactive, quick solutions.
Finds ways to turn the ideal into reality.
Experiments with new ideas, methodologies, and procedures.
Shows up to work on time, and follows instructions, policies, and procedures.
Meets productivity standards, deadlines, and work schedules.
Stays focused on tasks in spite of distractions and interruptions.
Makes the best use of available time and resources.
Balances quality of work with meeting deadlines.
Does not make excuses for errors or problems; acknowledges and corrects mistakes.
Does not diffuse blame for not meeting expectations; faces up to problems with people quickly and directly.
Owns a problem and sees it through to the end
Does not deflect difficult work/tasks to others
Goes the extra mile for our clients
Goes the extra mile for our work colleagues
Comes in early and stays late when needed to get the job done without prompting
Responds to setbacks with renewed and increased efforts; is persistent in the face of difficulty.
Willingly puts in extra time and effort in crisis situations; goes the “extra mile” to ensure the goal is met.
Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
Adapts approach, goals, and methods to achieve solutions and results in dynamic situations.
Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change.
Recovers quickly from setbacks, and finds alternative ways to reach goals or targets.
Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change.