SMT Feedback
Please complete the following being completely honest. A score of “10” means “Every time,
without fail” or is “Best”. Your scores are collated up and your name will not be known.

Leadership

Is seen as a "leader" rather than a "manager"

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Acts as a role model for the desired level of performance

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Provides clear leadership to their team (or MTD)

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Takes personal accountability for making things happen

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Motivates people to do the best they can

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Empowers others to take action and resolve issues

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Confronts potential people problems early

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Works with team members to resolve conflict

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Keeps calm and does not show stress in front of team

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Leading Change

Is positive towards change

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Communicates the reasons behind change

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Prepares people to cope with continuous changes

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Supports others through periods of change

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Identifies and removes barriers to effective change

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Enables change

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Follows through on change initiatives

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Communication

Tailors communication in terms of both message and delivery to the audience

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Has open lines of communication

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Has processes in place to identify their staff's needs

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Provides others with the information that they need

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Makes complex things simple for the benefit of others

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Keeps people up to date with information

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Shows sensitivity to others needs and interests and manages them effectively

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Presents information clearly, concisely, accurately and in ways that promote understanding

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Show empathy with others’ needs, feelings and motivations and takes an active interest in their concerns

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Relationships

Establishes effective relationships internally

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Develops productive working relationships with others

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Balances conflicting agendas

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Establishes networks outside the organisation

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Values the diverse inputs of others

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Uses relationships effectively to get things done

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People Development

Believes in developing their staff

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Continually learns from experience

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Creates a working environment that encourages continuous learning

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Works with their team to identify their development needs

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Supports the development of others

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Has a development plan in place for all of their staff

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Supports others to take responsibility for their own development

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Develops the team as a whole

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Managing Performance

Develops delivery plans that are aligned to the organisation’s strategy

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Effectively plans work schedules

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Ensures that work is fairly allocated across the team/wider team

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Monitors the progress and quality of the work

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Reviews and updates work plans in the light of developments

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Provides people with an appropriate level of support

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Effectively delivers results through others

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Identifies problems that are affecting people’s performance

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Effectively deals with performance issues

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Supports others to resolve performance issues

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Coaches their team to better performance

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Provides constructive performance feedback

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Managing Resources

Accurately identifies the resources needed to do the job

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Manages their resources well

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Effectively calls upon resources outside of their own area

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Manages projects effectively

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Creates a resource plan of the what, who and when

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Managing Meetings

Prepares well for meetings

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Leads effective meetings

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Ensures time in meetings is well spent

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Makes a valuable contribution to meetings

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Builds on the contributions of others

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Decision Making

Is not scared to make a decision

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Is someone to go to when a decision needs to be made

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Takes tough decisions in absence of complete data

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Makes unpopular decisions when necessary

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Makes sound decisions

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Communicates the reasons why behind decisions

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Weighs up the pros and cons before making a decision

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Customer Focus

Knows their external operating environment/marketplace

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Ensures business processes deliver against customer needs

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Understands the need and expectations of their customers

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Puts the customer at the forefront of their teams goals and activities

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Is a role model for delivering excellent service to customers

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Continuous Improvement & Quality

Promotes a drive for quality within their area

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Encourages creative thinking and innovation through their team

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Welcomes new ideas & ways of working

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Creates a culture of continuous improvement

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Has a commitment to quality within their team

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Continually looks to improve the processes of their area

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Is committed to quality in all that they do personally

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Sees through ideas and makes them become a reality

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Emotional Intelligence

Keeps own emotions under control when the going gets tough

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Is aware of their own emotions and the impacts it has on others

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Does not get angry easily when things go against them

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Is aware of the emotional needs of others

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Can recover quickly when upset or stressed

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