MTD Training – Terms & Conditions
1.1 The course fees will be due for payment 30 days from the invoice date or before the start of
The course – whichever is earliest.
1.2 Course Fees include lunch and refreshments throughout the day, but they do NOT include accommodation.
2.1 You can have a substitute take the place of the booked/intended delegate – however, you must notify us in writing before the first day of the commencement of the course.
3. CANCELLING YOUR BOOKING:
3.1 You may cancel a booking and get a full refund without incurring any penalty, providing we receive your request, in writing, no later than 20 working days before the first day of the commencement of the course. Failure to notify us within this period will result in 100% of the course fee being due and therefore payable.
3.2 If you are booked to attend a course and you fail to show up on the first day and we have not been notified in writing, as laid out in clause 3.1 you will be unable to attend another course without repaying the full amount.
4. TRANSFERRING TO ANOTHER COURSE/DATE:
4.1 You may transfer to another course ONCE without incurring any additional charges/penalties, providing you notify us no later than 20 working days before the first day of commencement of the course.
4.2 Any request to transfer outside of this period may result in a £50.00 administration fee for each day you’re due to attend the course. If you do transfer to another course the terms of the original invoice will still apply and therefore payable within 30 days from the date it was originally issued.
5. COURSE POSTPONEMENTS:
5.1 In the unlikely event that we have to postpone, change a course location or date, we would make every effort to provide you the ‘customer’ with 4 weeks’ notice.
5.2 If, for any reason, the customer is unable to attend a course we have relocated or changed the dates of, then we will credit 100% of any prepaid course fees which could be redeemed against a future course, or if requested, we will refund the course fee.
5.3 However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of them at the time of notifying you of the postponement of change of venue/date if we have given you at least 4 weeks’ notice prior to the date the event was due to take place.
6.1 The customer agrees that all course participants will abide by whatever Health & Safety and security measures are in effect at the course venue.
7.1 If you have opted in to take the accreditations, you must pass the assessment within 6 weeks of the first day of your course. If not, you will be required to pay an additional £49.00 + VAT
7.2 You get two chances at passing the assessment. If you fail twice and want to try again, you will be required to pay an additional £49.00 + VAT
8.1 All copyrights, patents, designs and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of MTD Training.
8.2 No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of MTD Training.