The most important aspect of training to L&D managers, HR managers, Finance Directors and ultimately the MD and CEO is the impact it has on the business. It’s essential for companies to know what they are getting in return of the training; the Return on Investment (ROI).

You’ll probably be aware of the Kirkpatrick’s Evaluation Model, the four levels. You may have have also heard of  the Phillips model, the five levels.

But have you heard of the missing level? 

Missing level

  1. Reaction
  2. Learning
  3. Behaviour
  4. Result
  5. Evaluation Equation
  6. Training ROI – The Missing Level

Have a think about what the missing level could be and take a look at the new report I’ve put together to get the answer.

Cover brochure

How close were you?

I hope you can use all 6 levels when determining your next Training ROI.

Sean McPheat
Sean McPheat | Linkedin
The MTD Training Group

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